Currently working at KCWU-FM where I maintain and update website content. I implement new features and solve issues when they arise. Additionally, I maintain the mobile app and am currently migrating the codebase to Flutter.

I provide front-line technical support to end-users via phone and in person. I log, track, and manage support tickets using TeamDynamix. Additionally, I assist with creating and updating knowledge base articles for common problems and solutions.

During this 2-month contract, I traveled out-of-state to work on network and device migration for assisted living facilities in Oregon, Idaho, and Montana. Responsibilities included Access Point, Switch, and UPS installation, re-imaging of workstations, and software configuration.

In this position, I assisted with technical support for K-12 school districts in Walla Walla, WA. Responsibilities included Chromebook repair, asset management, and troubleshooting technical issues.